About This Role
The Account Manager works within the Clients & Industries team, driving account strategy, innovation, client relationship growth, and sales acceleration. This role ensures cross-service line and cross-geography team integration for the largest and most complex global accounts, delivering exceptional client service.
Responsibilities
- Manage the end-to-end planning for the account portfolio, including identifying appropriate business development initiatives to achieve account ambitions
- Own the financial planning process of the account, ensuring business opportunities complement assigned targets
- Support Global Client Service Partners on the account to develop appropriate business development/go-to-market strategies
- Identify business needs, align focus accounts, co-develop action plans and timelines, and enable business leaders in support of sales/business development initiatives
- Own the relationship with procurement teams of key portfolio companies
- Maintain a repository of client feedback and relationship maps of focus clients and derive requisite insights
- Ensure accurate tagging of accounts and clients in internal systems, as well as maintaining their correct independence relationships
- Serve as the program lead for the implementation of sales campaigns, growth platforms, and other prioritized initiatives, tracking results and providing frequent status communications
- Drive periodic account and region cadences that ensure business development/go-to-market activities reach all quarters of the organization, and create collaboration opportunities for all stakeholders engaging the account
- Ensure pipeline hygiene and extend bid management support to client-serving teams where required
- Provide ad-hoc strategic pursuit support for identified opportunities while engaging and managing multiple internal teams, including timely and accurate delivery of research and insights on client and solutions for client meetings
- Review account/client financial performance, pipeline reporting, and analysis leveraging firm tools and data
- Identify, develop, and provide leadership insights, trends, opportunities, and action plans to drive account pipeline and revenue growth
- Own the content for leadership and management updates on the performance of the account
Requirements
- University graduate (Accounting or Business preferred) with at least 2-4 years' relevant experience
- Proven ability to work and influence cross-functionally and geographically and with a broad range of internal, external, and offshore stakeholders and departments
- Experience in delivering client-focused solutions based on customer needs
- Proven sound judgment and flexibility in balancing multiple project/pursuit requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
