Account Manager

Hertz is more than a rental car business. We are an innovative global company proud to dedicate itself to exceeding customer needs by offering a wide variety of mobility options. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable premium brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be a part of a global team.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Account Manager to join our exceptional team. We provide the keys for you to drive your career!

What are the Perks?

• Fully maintained company car
• Annual bonus program
• Use of laptop, mobile phone and company charge card
• Generous discounts on our brands
• Opportunity for remote working up to 2 days per week
• Employee Car Sales Program
• Car Leasing Program
• Additional day leave per annum
• Work for a company that prioritises career growth and development
• Supportive team environment
• Inclusive and motivating company culture
• Sustainability focus
• Key focus on wellbeing and safety

About the Role?

Based in our Head Office, the Account Manager is responsible for the strategic growth, account management and retention of a portfolio of major government, corporate, mining and corporate travel accounts for the Hertz brand. The role focuses on the development of long-term partnerships with a key focus on growth through maximising the value of relationships via incremental sales, increased share, customer satisfaction and profitable revenue within a geographical area. There is also a focus on driving profitable new business growth.

Key responsibilities include:

• Maintain and strengthen relationships with key customers, stakeholders and decision-makers within an assigned territory to drive customer retention, growth and profitability.
• Identify, develop and secure profitable new business opportunities through market research, networking, lead generation and proactive business development activities.
• Lead tender opportunities within the assigned territory by coordinating professional and competitive responses using a solution-focused sales approach.
• Develop and present competitive rate proposals, contract solutions and account strategies, utilising strong negotiation skills to achieve favourable commercial outcomes.
• Analyse customer activity, market trends, competitor performance and emerging market opportunities to identify growth initiatives and increase market share.
• Meet or exceed sales objectives across assigned market segments and ancillary products, ensuring a positive return on investment for the organisation.
• Develop annual business plans and account strategies, effectively managing resources to achieve targeted business outcomes.
• Champion continuous improvement by identifying process efficiencies and recommending solutions that enhance customer experience and business performance.

About You?

To be successful in this position, our newest team member will ideally have the following:

• Minimum 2 years' experience in account management, business development, the travel industry, or a complex customer-focused environment, with a proven ability to grow existing accounts and identify new business opportunities.
• Strong relationship-building and stakeholder management skills, with the ability to influence and engage decision-makers at all levels while balancing customer expectations with business objectives.
• Demonstrated experience in sales, strategic account development, tender submissions, contract negotiations, and delivering commercial outcomes.
• Highly developed analytical and financial acumen, with the ability to interpret customer, market and financial data to identify trends, opportunities and risks.
• Excellent verbal and written communication, presentation and networking skills, with a strong customer service orientation and attention to detail.
• Experience using Salesforce or similar CRM systems to manage customer relationships, sales activity, reporting and contract implementation processes.
• Strong problem-solving, organisational and strategic thinking skills, with the ability to work independently, manage competing priorities and drive continuous improvement initiatives.
• Results-driven, resilient and adaptable, with a collaborative approach, high level of integrity, and a commitment to achieving business goals while fostering positive working relationships.
• Ability to travel several times per year within the assigned territory, and occasionally elsewhere interstate if required

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a brilliant opportunity for an individual who is passionate about exceptional customer service, has attention to detail and a strategic and positive mindset, and has the ability to work collaboratively as a team to achieve targets.

Please Note: Only shortlisted candidates will be contacted. We don’t accept unsolicited applications from third parties. Applicants must be eligible to work in New Zealand. Hertz are committed to equal opportunity employment through fair recruitment practices