Account Manager

About This Role

An Account Manager oversees and grows enterprise client portfolios, focusing on cybersecurity. The core of the role is to be a primary strategic partner for customers, helping them secure their modern AI enterprise by adopting Privileged Access Management (PAM) and moving away from legacy IAM tools. You will guide customers in maximizing their Idira deployment, ensuring effective discovery of identity risks, enforcement of Zero Standing Privilege (ZSP), and seamless governance of human, machine, and autonomous AI agentic identities.

Responsibilities

• Serve as the trusted strategic advisor to CISOs, IAM Directors, and Security Operations leaders, ensuring high retention and customer satisfaction across your Idira account portfolio
• Identify up-sell and cross-sell opportunities within existing accounts
• Drive the adoption of advanced Idira modules, including Machine Identity Security, Secrets Management, and Agentic (AI) Identity protections
• Partner closely with solutions architects to help existing legacy PAM or CyberArk SaaS customers seamlessly transition to and fully leverage Idira’s next-generation cloud capabilities
• Work with customers to align their identity security initiatives with the Idira Identity Security Blueprint, helping them proactively map out risk reduction strategies against credential abuse and lateral movement
• Own the commercial lifecycle of your accounts, leading commercial negotiations for renewals, expansions, and true-ups
• Act as the voice of the customer by providing feedback to Palo Alto Networks product management, engineering, and support teams to continuously improve the Idira platform ecosystem

Requirements

• 4+ years of experience in Account Management, Customer Success, or Enterprise Sales within the cybersecurity industry
• Strong foundational knowledge of Identity and Access Management (IAM), Privileged Access Management (PAM), and cloud security concepts (e.g., Just-in-Time access, Least Privilege, Zero Trust architecture)
• Exceptional communication and presentation skills, with a proven ability to translate complex identity security risks into business value for C-suite executives
• Demonstrated track record of meeting or exceeding renewal and expansion quotas in a SaaS-delivered software environment
• Bachelor’s degree in Business, Computer Science, Cybersecurity, or a related field (or equivalent practical experience)

Important Details

• Immigration Sponsorship: Not eligible

About the Company

At Palo Alto Networks®, the mission is to protect the digital way of life. The company thrives at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. They weave AI into the fabric of everything they do and use it to augment the impact every individual can have. Their values are Disruption, Collaboration, Execution, Integrity, and Inclusion.