Account Director

About This Role

This Account Director role involves overseeing an account group of Account Managers and Senior Account Managers, supporting and developing a growing Enterprise customer base. You will manage a portfolio of enterprise accounts, acting as their main point of contact, and will be responsible for the retention and growth of accounts within your team. The position requires a highly organised, motivated, and productive self-starter with experience in senior account management.

Responsibilities

• Grow and retain clients from your own portfolio and those accounts within your account group
• Lead account planning, strategy, and growth
• Own team KPIs and adoption of Profitero+ Customer Experience, Customer Success Processes, and Tools
• Ensure enterprise clients receive ROI from their Profitero+ service at a local and HQ level, leading to satisfaction and uncontested renewals
• Lead a team responsible for a portfolio of enterprise accounts
• Develop a high level of expertise in Profitero+'s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer's business issues
• Drive usage of Profitero+'s service and understanding of value delivery across the client organisation vertically and horizontally
• Build relationships and networks across a portfolio of customers, identifying commercial opportunities and upselling new features where appropriate
• Arrange conference calls, product demos, training, and face-to-face meetings to educate customers on solution capabilities/benefits
• Be the face of your clients within the Profitero+ business, ensuring that future client needs drive the product roadmap and ways of working
• Collaborate effectively with Publicis Groupe leadership to align strategic initiatives and leverage cross-network capabilities
• Maintain and manage a balanced portfolio of client accounts to ensure sustainable revenue growth and risk management across key verticals

Requirements

• 5+ years of relevant account management experience with a proven track record
• Excellent communication (written and oral) and active listening skills
• Fluency in spoken and written English
• Previous account management experience in the FMCG and/or tech sector
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals
• Strong desire to exceed expectations
• Experience of exceeding targets in an FMCG and/or technology-based account management environment