An Account Director at Intent Health manages client engagements and relationships, ensuring high-quality delivery of strategic communication plans. This role suits a professional with a passion for healthcare and a strong client services reputation, who thrives in a small team and is keen to contribute to the growth of the practice.
Responsibilities
Manage multiple client engagements of varying sizes in a fast-paced environment
Develop and maintain strong client relationships through exceptional client relationship skills and approach to high-quality delivery
Flex between big picture strategic development/ad hoc guidance while ensuring flawless execution of associated tactics
Develop high-level and persuasive communications plans and work with account teams to deliver
Lead operational efforts and be accountable for the financial performance of engagements through close management of budgets and team members
Demonstrate and be able to advise clients in patient advocacy, and the power of the patient voice
Show awareness of the wider social, political and economic landscape in healthcare and its implications for Intent Health and clients
Demonstrate the ability to predict possible problems on accounts and be ready to deal with any crisis and action appropriately
Oversee the delivery of client campaigns, knowing what activity, results and evaluation(s) the team need to deliver against agreed KPIs and timeline
Work with senior management to ensure team capacity reflects budget and project delivery
Be a proactive advisor to the Intent Health team by sharing knowledge, offering advice and constructive feedback to support personal and professional development
Support new business development via organic growth from existing clients and/or finding leads and identifying potential new clients in complementary areas of the business
Undertake any administrative tasks, as needed
Requirements
Passion for healthcare, global health and health inequalities
Brilliant client services reputation
Love to lead and galvanize team members to do brilliant work, to grow and develop their skillsets, challenge assumptions and ideas to deliver incredible, life-changing communications work
Know how to build high-performing account teams, directing and leading day-to-day client programmes with ease
Keen to be part of growing the practice, identifying opportunities and telling the world about the fantastic work
Ambitious, keen to make a difference and thrive in a small team
Understanding and curiosity about healthcare, including an understanding of the ABPI code
Enjoy having a finger on the pulse when it comes to current affairs and trends
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Accountable and proactive, willing to pitch in and take the initiative
Able to delegate, empower, and provide clear direction to others
Adaptable, resilient and understanding, valuing diversity in all its forms
Authentic, listen deeply and value difference and diversity
See things from others’ perspective and are self-aware, resilient, and adaptable
Passionate, curious, and honest
Challenge others, generate ideas and use a creative approach to solve problems
Enthusiastic and proactive with a growth mindset, always looking to improve and develop and take every opportunity to learn
Compassionate and inclusive, recognizing everyone has a voice and creating an environment where everyone feels safe and can do their best work
Take time to listen to each other, while respecting professional boundaries and understanding that there is a duty of care to everyone
Actively recognize and reward each other and create an environment which values efforts
Work as a team, actively helping shape the team and business and helping each other out
Benefits
Hybrid and flexible working
Unlimited annual leave
Company pension scheme
Medicash Health Cash Plan
Dedicated collaboration space in London
£250 annual Personal Development Allowance
Tailored learning, coaching and professional development
Personal networking budget
Monthly team socials and events
£100 monthly Life Admin Allowance
Emergency Care Support
Menopause Support
Growth Spot Bonuses
Inclusivity Bonus
Life Change Bursary
"Sorry to See You Go" Grant
Policies that focus on inclusivity, including parental leave, accessibility, and equality for all
Important Details
Contract: initial 3-month probation period
About the Company
Intent Health is a UK healthcare communications consultancy built at the intersection of rare disease, health inequities and strategic patient advocacy. They help organizations translate scientific innovation into real-world access and patient impact, working with pharmaceutical companies, the NHS and charities. Founded in October 2020, the company combines AI-powered insight generation with deep human engagement across patients, caregivers, clinicians and policymakers to create and run strategic programmes for clients. They have a community-led approach and a diverse team, working with a deep and varied global network of clinical leaders, advocates, community leaders and community groups.
