Account Director

About This Role

This Account Director role involves leading a high-profile hospitality and catering operation. The successful candidate will be commercially focused and responsible for service delivery, financial performance, and team development across various outlets and events.

Responsibilities

• Lead and develop Heads of Department to deliver outstanding food, hospitality, and service
• Manage operational plans, budgets, and forecasts, driving profitability through growth and effective cost control
• Build strong client and stakeholder relationships, ensuring clear communication and consistent delivery
• Oversee an innovative food and beverage offer across hospitality, events, and retail
• Recruit, coach, and retain talented teams, supporting development and succession planning
• Ensure compliance with health and safety, food hygiene, HR, environmental standards, and contractual requirements
• Champion innovation, sustainability, and initiatives that improve the guest experience
• Work closely with procurement to maintain an efficient, commercially effective supply chain
• Deliver accurate financial reporting, invoicing, and client updates
• Support client retention and wider business objectives

Requirements

• Experience managing a large site or group of operations with annual turnover of approximately £4 million or more
• Strong knowledge of business and industry catering and the events sector
• A proven track record across events, fine dining, corporate hospitality, and multiple retail outlets
• Strong financial management skills and evidence of improving commercial performance
• The ability to inspire teams and build trusted client relationships

Nice to have:

• Experience in contract catering, five-star hotels, premium restaurants, or multi-site management