Account Director

About This Role

Developing and implementing customer strategies for retaining existing business and growing within specific accounts is the core of this Account Director role. The position involves providing direction for client programs and aligning strategies with corporate growth plans.

Responsibilities

• Provide direction and develop growth and retention for client-specific programs
• Review research to anticipate competition and market trends and translate customer's attitudes of services and relationship
• Consult with development teams on market requirements and product features
• Communicate strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
• Coordinate and align strategy with corporate growth plan
• Work with other departments to help develop relationship with regards to pricing, positioning, and packaging
• Drive to various work locations, customer sites, or company facilities as necessary to perform essential functions
• Evaluate and analyze program results and present recommendations for changes in strategy
• Carry out management responsibilities in accordance with the organization
• Interview, hire, plan, assign, and direct work
• Conduct performance evaluations
• Reward and discipline employees
• Address complaints and resolve problems
• Ensure employees are properly trained on tasks and safety requirements

Requirements

• Bachelor

's degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience

• Valid driver

's license may be required

• Ability to sit regularly
• Ability to walk and use hands to finger, handle, or feel frequently
• Ability to stand occasionally

Benefits

• Comprehensive benefit packages

About the Company

SBM delivers soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Their approach is centered on providing scalable, predictable, and repeatable results across space types, ensuring clients experience unmatched service excellence to support their most ambitious missions.