Account Director

About This Role

This Account Director role involves developing and implementing strategic account plans to ensure client satisfaction and long-term partnerships within integrated facilities management, specifically for technology clients. The role requires anticipating client needs, exceeding contractual commitments, and building financial plans to surpass revenue and profitability targets. You will lead a team delivering multi-disciplined services across office and tech lab facilities, working closely with the Work Dynamics leadership team to translate firm strategy into business opportunities.

Responsibilities

• Establish the vision and strategy for regional account plans, ensuring exceptional service delivery and client experience that meets and exceeds contractual obligations
• Build and manage relationships with key stakeholders in the client organization, serving as the single point of contact for service delivery and escalation
• Lead a high-performing team through regular coaching and feedback, providing recognition and taking proactive action to refresh and enhance team capabilities when needed
• Drive financial performance by achieving agreed revenue, expense, and debtor targets while identifying opportunities for cross-selling services and meeting growth objectives
• Develop and implement the global Human Experience (HX) program in your region, ensuring delivery of HX targets through annual surveys and maintaining best-in-class culture
• Oversee contract management, ensuring adherence to requirements and achievement of key performance indicators and service levels
• Manage regional initiatives, with a focus on AI, drive client-specific programs such as savings targets and benchmarking, and source best practices to continuously improve account performance
• Champion inclusion and diversity across your team, building a diverse group of talented individuals aligned with JLL’s Regional and Global Diversity & Inclusion strategy
• Conduct Quarterly Business Reviews in your region and participate in global QBRs to maintain consistency in reporting, standard operating procedures, and systems across countries

Requirements

• Minimum 10-15 years of experience in real estate, with demonstrated strength in Facilities Account Management and understanding of Project Management, Strategic Portfolio Management, Workplace Strategy, and Employee Experience
• Proven track record

Important Details

• Team: Reports to the APAC Managing Director (matrix to the Global IFM Account Director)

About the Company

JLL empowers people to shape the future of real estate for a better world by combining world-class services, advisory, and technology for clients. The company is committed to hiring talented individuals and empowering them to thrive, grow meaningful careers, and find a place where they belong.