About This Role
As the senior client lead for our Indonesian accounts, you will manage relationships, protect the work, and ensure the commercials are healthy. This role requires fluency in both Bahasa Indonesia and English, as most client conversations will occur in Bahasa.
Responsibilities
- Own the day-to-day relationship with senior client stakeholders in Indonesia, in Bahasa and English, and be the primary contact.
- Turn client objectives into clear briefs and drive the team to deliver bold, well-crafted ideas.
- Run the account commercially: manage scopes, fees, retainers, forecasts, and ensure out-of-scope work is billed.
- Lead and mentor Account Managers and Senior Account Managers, reviewing their decks, proposals, and deliverables before they are sent out.
- Collaborate with creative, strategy, production, and specialist partners to deliver projects on time and to the promised standard.
- Conduct quarterly business reviews and post-campaign evaluations, demonstrating the impact of the work to clients.
- Identify new opportunities within existing accounts and assist founders with pitches and proposals.
- Integrate AI production into client work where it enhances efficiency or quality, and educate clients on its benefits.
- Address issues calmly when scope, timing, or delivery challenges arise and resolve them effectively.
Requirements
- Fluent in Bahasa Indonesia and English, both spoken and written, with the ability to present, negotiate, and write for Indonesian clients.
- At least 6-8 years of experience in account leadership at a creative, digital, or integrated advertising agency.
- Proven track record managing large client portfolios and engaging with senior stakeholders, including marketing heads and C-suite executives.
- Strong commercial acumen: experience with agency P&L, retainers, scopes, fees, and contract negotiation.
- Experience in leading and developing account teams.
- A Bachelor's degree in business, marketing, communications, or a related field, or equivalent professional experience.
Nice to have:
- Experience with regional or Indonesian technology, gaming, or digital platform accounts.
- Familiarity with generative AI tools in content production.
- A robust network of brand leaders and industry partners in Indonesia and the broader region.
Benefits
- Opportunities for career growth, potentially leading to Group Account Director or Head of Client Services as Volt expands.
- Evaluation based on the value created, team strength, and outcomes delivered, rather than hours spent at a desk.
Important Details
