Account Director

About This Role

Owning the post-sale relationship and outcomes for the company's largest accounts is the core of this strategic Enterprise Account Director role. You will manage everything from pilots through onboarding, adoption, renewal, and expansion, serving as the primary strategic partner for a portfolio of high-value enterprise customers. This role suits someone who combines enterprise-grade relationship skills with operational rigor and commercial instincts to grow accounts over time.

Responsibilities

• Own the overall post-sale relationship and outcomes for assigned Enterprise accounts and pilots
• Ensure successful onboarding and implementation in partnership with CS and Product Specialists
• Serve as the executive sponsor on the Opus side: build and maintain senior stakeholder alignment, run recurring executive touch points, and drive consensus through change
• Build strong relationships with executive sponsors, operational leaders, administrators, managers, and other key stakeholders
• Multi-thread across accounts so relationships are resilient and momentum is not dependent on a single point of contact
• Own outcome-driven, time-bound pilots with clear goals, milestones, stakeholder alignment, and conversion criteria
• Partner with Enterprise Sales Directors and Product Specialists on structured onboarding and rollout motions for complex, multi-unit enterprise customers
• Guide customers through core workflows so Opus becomes part of how their teams operate
• Own the follow-through across Product, Support, Engineering, and Sales to deliver on big customer promises
• Define and track Enterprise success criteria, translating customer goals into measurable outcomes
• Lead executive-ready, forward looking business reviews (e.g., SBRs) to discuss progress, share opportunities, align on health, outcomes, and roadmap, and set next-quarter priorities
• Proactively manage risk and complex stakeholder dynamics across large, multi-threaded accounts; surface issues early and lead escalations to resolution
• Monitor account health, usage data, stakeholder engagement, manager participation, and program outcomes to stay ahead of risk
• Turn customer signals into a clear point of view, action plan, and communication strategy
• Own renewal strategy and execution for Enterprise accounts: manage the timeline, mutual close plan, stakeholder mapping, and risk mitigation to ensure on-time renewals
• Own expansion strategy and execution: identify, qualify, and drive growth opportunities (additional locations, products, seats/usage) from discovery through close
• Partner with Sales as needed on pricing, terms, and strategic deal strategy; represent the post-sale plan and account strategy in commercial conversations
• Own CRM (Attio) hygiene: maintain accurate renewal health, pipeline, close dates, and next steps; communicate changes early