Developing customer relationships and growing existing business revenues are the core responsibilities of this Account Director role. The position focuses on uncovering and closing incremental revenue opportunities, contributing to the development and execution of the assigned territory growth strategy, and strengthening customer relationships through cross-functional collaboration.
Responsibilities
Actively seek and acquire new business opportunities within the assigned territory/accounts
Facilitate the RFQ process (as needed)
Deliver proposals (with the help of cross-functional team members as appropriate) and close business
Support the broader organization to ensure revenue retention and organic growth of assigned customers if required
Retain and increase the profitable penetration of existing accounts
Establish, maintain, and grow strong relationships with decision-makers at assigned customers
Accomplish sales objectives, including revenue growth with specific accounts, identifying and prioritizing opportunities, securing resources, and executing sales strategies to meet company objectives
Develop and execute specific account strategies to promote revenue growth and increase market share
Identify, engage, and maintain relationships with key influencers/decision-makers through active customer involvement
Keep informed on new products, services, and other general information of interest to customers
Stay informed of customer business opportunities, account changes, current conditions, future prospects, and competitive landscape to protect revenue from competitors
Collaborate with Commercial, Operations, Quality, and Finance partners to ensure high service levels are maintained and the account growth strategy is properly coordinated and executed
Develop and maintain technical expertise related to the company and industry
Maintain expenses within budget
Generate, report, and facilitate account reviews, as required (including, but not limited to, weekly, monthly, and annual reviews or plans)
Present and sell price changes as needed
Participate in Scorecards/Drumbeat/Recovery reviews as necessary
Proactively provide Voice of Customer (VOC) to all appropriate internal stakeholders to enable a thoughtful and proactive approach to meeting or exceeding customer needs
Work with other Commercial stakeholders and customer service, including the Territory Leader, other Account Managers, Customer Solutions Representatives, and others, as appropriate to advance the growth strategy
Actively maintain the CRM tool to allow for a real-time assessment of the assigned accounts’ opportunity-based pipeline value/status and health
Develop and own Customer Communication cadence for assigned customers
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Aggregate and develop Scorecards/Drumbeat/Recovery materials in support of customer meetings/escalations/reviews
Act as the internal/external point of contact for pricing issues/communications
Facilitate the contracting process, as required, between Customer, Site, Commercial owner, Quality, Legal, and Finance, including both commercial and quality agreements
In collaboration with the Customer and other internal stakeholders, aggregate and perform (as needed and in partnership with planning) forecast collection, analysis, trends, and communication
Facilitate Quote/Proposal processes as needed, including Existing Business Quoting, Price Changes, New Business, Tool Refurb requests/quotes, CRM entry/maintenance, and Follow Up
Drive and manage CIP communications/tracker
Assess and drive the rebate process as applicable
Requirements
Ability and willingness to travel extensively throughout the assigned territory
About the Company
Viant is a global medical device partner providing design, development, manufacturing, and assembly services through capabilities in materials, plastics, metals, extrusion, and automation. With nearly 6,000 employees across 24 locations worldwide, it delivers high-quality, life-enhancing products with the scale and expertise to bring devices to market efficiently.
