Account Director

About This Role

An Account Director is responsible for managing ongoing client relationships and driving revenue growth within a specific strategic vertical. This role acts as the primary point of contact for clients, ensuring their satisfaction and the overall success of programs.

Responsibilities

• Develop and maintain relationships with key account stakeholders to ensure the success and growth of client programs
• Manage programs to ensure account satisfaction and operational delivery of defined objectives
• Interact with client stakeholders, including program sponsors and hiring managers, to promote MBO
• Act as the central point of contact for internal escalations for assigned accounts
• Continually evaluate client programs to improve process, systems, and people efficiencies
• Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are administered as agreed upon and to contract specifications
• Actively identify account growth opportunities and implement strategies to support the growth and development of your assigned client base
• Provide accurate forecasts and budgets related to account growth, development, and revenue stability
• Ensure effective communication of the program to all stakeholders internally and externally
• Research and resolve any escalated account issues relating to service level agreements (SLAs), contractor onboarding and enrollment, client invoicing, contractor payroll and compliance, and other matters as they arise
• Remain current in knowledge of market trends and competitors
• Prepare metrics and lead Quarterly Business Reviews for your accounts
• Act as lead during contract negotiations

Requirements

• Progressively responsible experience servicing and expanding corporate accounts
• Strong understanding of the staffing, consulting, or professional services industry and demonstrated knowledge/capabilities in the areas of analysis and pricing structures related to the contract workforce
• A track record of exceptional executive client relationship management and successful cross/up-selling to global 2000 clients
• A track record of success in developing and communicating strategy at an account, client, or business unit level
• A track record of developing, communicating, managing, and achieving strategic, P&L, and human capital objectives
• Experience managing change within a geographically disbursed organization
• 5–10 years professional work experience in a Business Development or Account Management role

Nice to have:

• Prior experience as an Account Manager, Client Executive, and/or Program Manager, in the contingent workforce or professional services industry