About This Role
An Account Director will join the team in the fast-paced trade show industry. This person will be a strategic sales professional focused on delivering exceptional customer service, innovation, and thoughtful client solutions. Main responsibilities include developing, defining and managing a book of business, driving positive revenue growth and collaborating with cross-functional internal and external teams to identify and respond promptly to client needs.
Responsibilities
- Develop, define and manage a book of business, driving positive revenue growth through cross-functional collaboration and strategic execution of client projects
- Unearth new sales opportunities and grow existing relationships, cultivating long-term partnerships
- Lead day-to-day business objectives and manage ongoing expectations for current clients through clear, accurate, and timely communication
- Serve as primary client contact, owning the overall relationship while driving day-to-day project execution
- Facilitate communication between clients, internal departments and vendor partners
- Collaborate with clients to define their tradeshow marketing strategy and present creative design and budget proposals, assuring all components are aligned with brand and project objectives
- Lead meetings with the account team to discuss upcoming work, review current work and identify additional immediate needs
- Collaborate with the Design team to develop and present creative design concepts and budget proposals to clients
- Manage multiple complex projects, while navigating schedule changes, critical deadlines, and unexpected challenges
- Monitor client project costs and ensure healthy company profit margins
- Maintain working knowledge of the clients’ inventory, graphics and booth assets
- Continuously develop and utilize expertise of client trade show and event strategy to support effective day-to-day project execution
- Negotiate contracts, invoices, secure payment terms and resolve billing disputes
- Evaluate tradeshow Return on Investment (ROI) with clients and make constructive recommendations for future events
- Model and promote company core values – Individuals, Service, Excellence, Integrity, Accountability, Teamwork, Innovation – across all interactions and work activities
- Perform other duties as assigned
Requirements
- Strong leadership skills with the ability to guide teams cross-functionally, drive accountability, and deliver high quality results
- Outstanding client relationship-building and networking skills
- Established experience leading complex projects, combining strong project management capabilities with a commitment to exceptional customer service
- Strong interpersonal skills with the ability to connect and engage with a variety of personalities
- Ability to effectively manage budgets for multiple projects with an emphasis on meeting and exceeding revenue and margin goals
- Exceptional attention to detail with strong organizational skills and the ability to manage multiple projects
About the Company
CenterPoint creates outstanding exhibits, events, and branded environments that captivate customers and elevate clients' brands. With over 40 years of experience, the company blends innovative design, expert craftsmanship, flawless execution, and exceptional customer service to deliver remarkable solutions. Its full-service approach enables it to provide turn-key trade show, event, and branded environment solutions, partnering with clients to achieve superior results. CenterPoint's foundation is built on the values of quality, service, integrity, and innovation.
