Account Director

About This Role

An Account Director will join the team in the fast-paced trade show industry. This person will be a strategic sales professional focused on delivering exceptional customer service, innovation, and thoughtful client solutions. Main responsibilities include developing, defining and managing a book of business, driving positive revenue growth and collaborating with cross-functional internal and external teams to identify and respond promptly to client needs.

Responsibilities

• Develop, define and manage a book of business, driving positive revenue growth through cross-functional collaboration and strategic execution of client projects
• Unearth new sales opportunities and grow existing relationships, cultivating long-term partnerships
• Lead day-to-day business objectives and manage ongoing expectations for current clients through clear, accurate, and timely communication
• Serve as primary client contact, owning the overall relationship while driving day-to-day project execution
• Facilitate communication between clients, internal departments and vendor partners
• Collaborate with clients to define their tradeshow marketing strategy and present creative design and budget proposals, assuring all components are aligned with brand and project objectives
• Lead meetings with the account team to discuss upcoming work, review current work and identify additional immediate needs
• Collaborate with the Design team to develop and present creative design concepts and budget proposals to clients
• Manage multiple complex projects, while navigating schedule changes, critical deadlines, and unexpected challenges
• Monitor client project costs and ensure healthy company profit margins
• Maintain working knowledge of the clients’ inventory, graphics and booth assets
• Continuously develop and utilize expertise of client trade show and event strategy to support effective day-to-day project execution
• Negotiate contracts, invoices, secure payment terms and resolve billing disputes
• Evaluate tradeshow Return on Investment (ROI) with clients and make constructive recommendations for future events
• Model and promote company core values – Individuals, Service, Excellence, Integrity, Accountability, Teamwork, Innovation – across all interactions and work activities
• Perform other duties as assigned

Requirements

• Strong leadership skills with the ability to guide teams cross-functionally, drive accountability, and deliver high quality results
• Outstanding client relationship-building and networking skills
• Established experience leading complex projects, combining strong project management capabilities with a commitment to exceptional customer service
• Strong interpersonal skills with the ability to connect and engage with a variety of personalities