An Account Director leads client relationships and oversees the successful delivery of work across the agency's accounts. This role is responsible for building and maintaining strong client relationships through confident, proactive, and thoughtful communication, serving as a trusted partner to senior client stakeholders. The position also involves bringing strong project management discipline to the account team, ensuring projects, responsibilities, deadlines, approvals, and next steps are accurately tracked.
Responsibilities
Own the overall relationship across assigned client accounts, building trust with key decision-makers and senior stakeholders
Develop a strong understanding of each client
Lead important client discussions, including briefings, presentations, scope negotiations, performance reviews, and difficult conversations
Maintain proactive communication so clients understand project progress, recommendations, decisions required, and any changes affecting delivery
Translate client feedback into clear, actionable direction while providing constructive advice when requests need further consideration
Address concerns and resolve issues early, escalating significant risks with a recommended course of action
Conduct regular account reviews to assess client satisfaction, strengthen relationships, and identify opportunities to provide greater value
Maintain a clear overview of all active work across assigned accounts, including deliverables, timelines, budgets, dependencies, and approval status
Ensure the account team consistently uses the agency
Establish clear project plans with defined scope, milestones, task owners, deadlines, and approval processes
Review project dashboards and account status regularly to identify overdue tasks, missing information, resource constraints, and delivery risks
Ensure client requests, meeting decisions, feedback, and scope changes are documented and reflected in project plans
Lead internal account reviews and client status meetings, ensuring every action has a clear owner and deadline
Resolve bottlenecks with relevant department heads and communicate any impact on timelines or costs before it becomes a larger issue
Turn client briefs into clear internal briefs that define business objectives, target audiences, deliverables, and measures of success
Work with strategy, creative, marketing, website, and technology leads to develop recommendations that address client needs
Connect the contributions of different departments into a coherent proposal and client experience
Challenge unclear briefs, conflicting feedback, or unrealistic expectations constructively
Ensure work presented to clients meets the agreed brief and has passed the appropriate internal reviews
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Present recommendations confidently, explaining the business rationale behind the proposed approach
Identify opportunities to grow existing accounts through relevant services, expanded scopes, and longer-term partnerships
Develop account growth plans based on client priorities and opportunities where BEYOND 360 can add value
Partner with Business Development and department heads on proposals, pitches, presentations, and scope development
Ensure proposed commitments are realistic, appropriately priced, and aligned with the agency
Support a clear handover from new business discussions to the delivery team
Monitor account budgets, fees, resource use, and profitability with relevant team leads
Ensure scopes of work, deliverables, revision limits, timelines, and commercial terms are clearly agreed and documented
Identify scope changes early and secure the necessary approvals and additional fees before work proceeds
Review actual effort and costs against estimates, addressing overruns and recurring inefficiencies
Coordinate with Finance and the account team on invoicing milestones, outstanding payments, and client follow-ups
Lead, coach, and develop the account management team to deliver confident client service and reliable project coordination
Set clear expectations for communication, ownership, documentation, and follow-through
Review workloads and allocate account responsibilities according to team capacity and capability
Help team members improve their client communication, presentation, problem-solving, and project management skills
Provide regular feedback and support team members in becoming increasingly independent
Take ownership of account-level decisions and resolve issues within your authority, involving agency leadership when necessary
Requirements
Typically 6–8+ years of experience in account management, client servicing, or integrated project delivery, including experience leading accounts and managing a team
Agency experience across branding, marketing, digital, website development, or related services
Proven ability to build and retain strong relationships with senior client stakeholders
Experience leading client presentations, managing expectations, negotiating scope, and resolving challenging situations
Strong project management skills, with experience overseeing multiple accounts and concurrent projects
Hands-on proficiency with project management platforms such as Asana, Odoo Project, Monday.com, Zoho project or similar tools
Ability to use project dashboards, timelines, task ownership, and status reporting to maintain visibility and accountability
Commercial understanding of scopes of work, budgeting, resource planning, and account profitability
Excellent written and verbal communication in Myanmar and English
Proficiency in presentation, spreadsheet, and document tools
About the Company
BEYOND 360 is a BrandTech agency based in Myanmar, connecting branding, marketing, and technology to help businesses grow. Its services span brand strategy and identity, integrated marketing, custom website development, technology enablement, SaaS onboarding, and data tracking.
