About the role
Job Title: ACCOUNT DELIVERY EXECUTIVE L2
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 9/10/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose
The ADE role is a client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.
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DO
Delivery Excellence
Solution assurance (right solution is proposed to deliver in a profitable manner)
Working closely with GAE to create new transformation agenda for the client.
Institutionalize delivery approach across SLA in the account.
Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction
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Delivery Management
Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
Delivery led growth (leverage the existing Delivery Team's and identify, drive large deals support) by positioning Wipro's capabilities.
Enable, drive, and support the Change request process (must be able to package it across Service Lines)
Manage key customer relationships (CSAT), deep dive on customer feedback and support.
Track delivery escalation & enable resolution.
Delivery Operations
Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs
Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs.
Drives account level forecasts, workforce strategy planning and execution in close partnership with GBLs.
Should be able to drive Revenue and Margin numbers to target.
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Mandatory Skills: Embedded Security Engineering .
Experience: >10 YEARS .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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