About the role
Lead Client Coordination for Nationwide Facility Operations
Reliable facility operations depend on responsive communication, accurate coordination, and timely service delivery. The Account Coordinator connects clients with qualified specialists, manages service requests, and supports nationwide dispatch operations across North America. Build valuable international experience through a long-term career with Emapta, designed for top 1% talent seeking professional growth, meaningful impact, and sustainable work-life balance.
Snapshot
- Employment Type: Full-Time
- Work Setup: Onsite, Ortigas
- Shift: Day Shift, Shifting Days Off
- Salary: PHP 30,000- PHP40,000
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Day Shift schedule
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- 1-3 years of relevant professional experience in account coordination, customer service, dispatch, or a related field
- Strong customer service orientation with a service-first mindset
- Strong technical aptitude and the ability to learn and adapt to new software and systems
- Excellent interpersonal skills with an outgoing and personable approach
- Proactive and motivated attitude with a strong work ethic
- Effective teamwork and cross-functional collaboration skills
- Excellent verbal and written communication skills
- Advanced English proficiency at the C1 level
- Upper-intermediate French proficiency at the B2 level is an advantage but not required
- Proficiency in Microsoft 365 applications
Responsibilities
- Respond promptly to incoming client calls and emails, prepare quotations, process orders, and coordinate nationwide dispatches.
- Research and identify the equipment, tradespeople, or specialists required for each service request and coordinate the appropriate operational response.
- Provide courteous and informative customer support based on a comprehensive understanding of available services and capabilities.
- Collaborate with team members to address and resolve client concerns, including service delays and delivery challenges.
- Follow up with clients to confirm satisfaction, monitor job progress, and resolve outstanding concerns promptly.
- Participate in limited, compensated on-call service rotations and remain available during assigned schedules.
About the Client
Our client is a premier North American facilities services provider delivering integrated trade solutions across Canada and the United States. Supported by an extensive network of skilled professionals and service partners, the company provides nationwide expertise in electrical, plumbing, HVAC, locksmithing, glass repair, remediation, appliance repair, and general maintenance. Its cross-border capabilities, proven industry knowledge, and commitment to responsive execution make it a preferred facilities partner for leading retailers and businesses requiring consistent service, operational reliability, and exceptional standards.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
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