Academic Services Coordinator - Student Success

About This Role

This role supports students seeking disability-related accommodations at Washington University, ensuring equal access and opportunities in academic programs. The coordinator acts as a disability resource professional within the Division of Student Success, requiring competence, sensitivity, and integrity in all interactions.

Responsibilities

• Arrange accommodations according to Disability Resources' policies and procedures in coordination with faculty for students with disability status
• Respond and communicate to faculty, staff, parents, and prospective students regarding disability and eligibility issues as specified by the Assistant Director – Disability Resources
• Participate in group reviews of initial documentation to assess completeness and determine accommodation
• Communicate with diagnosticians, physicians, psychiatrists, parents, students, or other professionals to inform them about documentation criteria and sufficiency as approved by the Assistant Director
• Maintain and properly handle confidential office records
• Perform general office duties (e.g., answer the phone, file, type correspondence)
• Hire, train, schedule, and monitor student staff
• Assist students through the review process for determining disability-related accommodations and understanding necessary documentation for this purpose
• Meet with students and evaluate provided information to determine appropriateness of accommodations and services, including Adaptive/Assistive Technologies
• Consult with faculty, staff, and University community to assist in provision of accommodations and address barriers present for disabled students
• Create, organize, and maintain up-to-date electronic records
• Perform other duties as assigned

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience
• 3 years of relevant experience

Nice to have:

• Master's level degree in a related field
• Experience working in higher education with students and faculty
• Direct experience supporting disabled students in an educational setting
• Knowledge, training, or familiarity with Social Model of Disability, Principles of Universal Design, and disability-related regulations and compliance requirements applicable to post-secondary education
• Knowledge of Microsoft Office, and the ability to readily learn other technology as needed
• Professional experience reviewing and interpreting psycho-educational reports and other medical and psychological information for the purpose of determining accommodations and/or academic interventions
• Demonstrable commitment to the value inherent in promoting a diverse student population