Academic Advisor

About This Role

This academic advisor position supports students in bachelor's completion, graduate, and professional studies programs across a global network. The core of the role involves providing comprehensive academic advising services and support, focusing on continuous improvement and learner success. It suits an individual who can partner with students to facilitate academic and professional planning, incorporating experiential learning and engagement with various networks.

Responsibilities

• Actively manage an enrolled caseload of students from admission through program completion
• Monitor student progress through an established communication and contact plan and use technology for tracking engagements and reporting
• Connect with students using multiple modalities and tailored communication preferences, providing daily availability for scheduled and walk-in hours
• Engage in effective best practices in academic advising
• Advocate for students while enforcing institutional policies and regulations
• Communicate regularly with students through various mediums to provide guidance and support in areas related to academics, experiential learning planning, and periods of academic difficulty
• Respond to student inquiries from point of contact to resolution and follow up on referrals
• Make appropriate referrals to on-campus and off-campus services as needed
• Actively manage persistence, retention, and progress to graduation for advisees; proactively monitor and support students in need of academic or well-being support; monitor and support students who become academically inactive and support recovery; reach out to these students to encourage resumption of studies and reinstatement
• Design and deliver programs, often in collaboration with other teams, to support the unique needs of advisees, including workshops and webinars that enhance the student experience
• Monitor, manage, and report on a portfolio of advisees using required processes and technology platforms
• Maintain up-to-date notes and record-keeping for each student in Salesforce or Navigate, including tracking academic progress and outcomes using University systems
• Track and report on substantive engagements, student meetings, availability, and activities to ensure capacity meets volume
• Assess, collect, and report student data pertaining to persistence, retention, graduation rates, and satisfaction
• Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, University, and College of Professional Studies guidelines
• Work as a member of the academic advising office to support and provide coverage for ongoing operations
• Process official paperwork related to students' academic study in a timely fashion, including changes of major, transfer credit, petitions to amend degree requirements, and petitions to graduate