Academic Advisor

About This Role

An Academic Advisor ensures that students have a smooth academic journey from admission through to program completion. The role involves counselling, providing academic support, resolving queries, and working to improve student satisfaction and retention.

Responsibilities

• Act as the primary point of contact for students regarding academic and administrative queries
• Handle inbound and outbound calls, emails, and chats
• Track student progress, assignments, project submissions, and academic deadlines
• Coordinate with university departments to resolve student queries within the defined TAT
• Support student re-registration and program completion
• Maintain student records, update MIS, and prepare reports
• Identify and escalate issues while ensuring high student satisfaction

Requirements

• Postgraduate degree in Management, Commerce, Journalism, IT, or Computer Applications
• 1-4 years of experience in academics or student counselling
• Good communication, interpersonal, and problem-solving skills
• Knowledge of university academic processes, CRM/ticketing tools, and MS Excel
• Willingness to work on weekends on a rotational basis

Nice to have:

• Experience in inbound and outbound calling

About the Company

UNext Learning Pvt. Ltd. focuses on ensuring a smooth academic journey for students.