About This Role
This Academic Advisor role provides personalized guidance to students from admission through to completion, empowering them to navigate their academic and personal journeys successfully. The position involves promoting and managing student progression, course success, retention, and post-graduate success, utilizing College resources to assist students and faculty toward completion goals.
Responsibilities
- Guide assigned caseload of students and walk-in students with program selection, program planning, and enrollment information and assistance
- Complete an individualized Student Success Plan for every student in the assigned caseload
- Assist with registration for classes, filing for financial aid, or billing issues
- Closely monitor and actively support each student's progression toward degree/certificate completion
- Verify and update students on degree requirements
- Provide extensive support to students in the planning and achievement of educational and career goals
- Reach out to students who are falling behind in coursework
- Assist with transfers of study
- Enhance student awareness of educational resources
- Assist with processing of student admission, registrations, and payments as needed
- Follow up regularly with every student in the assigned caseload to identify and resolve any barriers to success
- Work to solve issues related to student success, including referrals to resources within and outside of the College and tracking to ensure positive outcomes
- Review reports and update Student Success Plans
- Assist with recruitment activities, including evenings and weekends, to meet College enrollment goals
- Assist with off-site registrations and Dual Enrollment
- May also greet walk-in students
- Provide support in utilizing social media for various communication and promotional reasons
- Participate in Workday testing
- Work on various projects
- Complete all other duties and responsibilities as assigned
Requirements
- Bachelor's degree in a discipline related to education and/or student services; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
- Two (2) years of related work experience
- Knowledge of student services, including managing, tracking, and supporting a significant student caseload from enrollment through degree/certification completion
- Knowledge of intrusive advising
- Knowledge of one-stop enrollment incorporating registration, financial aid, admissions, and similar support
- Skill in organizing, time management, and prioritizing
