This 911 Telecommunicator role supports the Blue Earth County Sheriff's Office by providing essential services that promote public safety and well-being. The position coordinates incoming 911 communications and other activities to support public safety personnel, receiving emergency and non-emergency calls, dispatching units, and monitoring responses.
Responsibilities
Receive emergency and non-emergency 911 calls and texts
Perform multiple tasks simultaneously within critical time constraints and under pressure of emergency conditions
Respond to requests for service requiring law enforcement, medical, fire, and/or rescue services per established policies
Gather and evaluate relevant information from all available sources to establish priorities as outlined in the standard operating procedure manual
Provide public service information including weather/road conditions and make referrals to mental health resources and other public/governmental agencies as appropriate
Dispatch appropriate personnel from fire, law enforcement, and ambulance services
Monitor and operate multiple ARMER radio talk groups and conventional radio channels
Receive and process officer requests for various services and update responding units regarding status, location, and pertinent information throughout the duration of an incident
Use various systems to page emergency responders and conduct pager tests
Communicate with emergency responders and query driver's licenses, license plates, and related searches
Operate multiple computerized mapping systems
Assist responding units with directions to scenes and monitor the location of emergency response vehicles from law enforcement, fire departments and ambulance services
Operate computer aided dispatch and records management system
Create and enter necessary information into the dispatch system and keep a log of radio traffic/telephone traffic
Enter and remove arrest warrants and look up previous incidents
Enter, modify, cancel, and query missing persons and stolen property through local, state, and national computer systems
Query and interpret criminal histories
Enter, modify, cancel, and query various alerts including attempts to locate and Keep Our Police Safe (KOPS) alerts
Operate and activate the community notification system and the Integrated Public Alert & Warning System (IPAWS) for emergency and non-emergency situations
Send alerts to the public when in imminent danger or during emergencies that may affect the public's health, safety, or welfare
Operate the Mobile Data Computer
Assist with troubleshooting computer system problems
Operate internal and external security systems and alarms
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Monitor various camera systems and emergency man-down system
Control door locks, gates, garage doors and monitor duress alarms throughout the Justice Center
Provide caller with instructions for Cardiopulmonary Resuscitation (CPR) over the phone when needed
Promote a diverse, culturally competent, and respectful workplace
Engage positively with both internal and external customers
Communicate and interact effectively and respectfully with colleagues, supervisors, representatives from other organizations, and the public
Perform the physical and mental demands of the position
Attend work during regularly scheduled hours
Provide credible testimony in court
Attend and testify in criminal and civil court proceedings
Represent the interests of the county, state, and federal government
Make a verbal account for observations, actions, and findings while performing official duties
Train and mentor new staff as requested
Participate in professional staff development
Participate in training and education opportunities to maintain and improve proficiency
Attend and participate in professional organizations
Associate with employees and departments from other counties and states for collaboration
Perform other related functions as apparent or assigned
Requirements
High School Diploma/GED
Comply with all federal and state laws and organizational and departmental policies and regulations
Not have had local, state of Minnesota, or federal law enforcement database access revoked or suspended
Be able to obtain and maintain access authorizations to local, State of Minnesota, or Federal law enforcement databases necessary to perform the essential functions of the position
Complete MN BCA 2-day Basic Operator Training within 6 months of start date (in-person or virtual)
Complete Telephone Cardiopulmonary Resuscitation (T-CPR) training/certification prior to completion of training
Obtain and maintain all requirements for certification as required by the State of Minnesota for 911 Telecommunicators
Adhere to data practices policies and standards regarding non-public data
Nice to have:
Prior dispatch or customer service experience
Experience in Microsoft Office Suite or similar software
Important Details
Schedule: Full-time involves a rotating shift, typically 40 hours per week, with mandatory overtime, day, evening, overnight, weekend, and holiday hours. Part-time involves variable hours, typically 20-29 hours per week, with day, evening, night, holiday, and weekend hours required.
Employment type: Full-time or Part-time
About the Company
The Blue Earth County Sheriff’s Office provides quality services that promote and protect the safety, security, and well-being of all people in the community.
