About This Role
Responding to emergency and non-emergency calls is the core of this role, updating information to improve response services, and dispatching police, fire, ambulance, EMA, and other agencies. The position requires evaluating and determining emergency responses and obtaining information from callers.
Responsibilities
- Respond to emergency and non-emergency 911 calls; evaluate and determine emergency response; obtain information from caller and input information into computer-aided dispatch (CAD) to assist emergency personnel; access Help maps, run cards, box alerts and other resources to determine the location of the nearest help
- Enter, update, and retrieve information from a wide variety of computer systems in a timely manner
- Provide EMD (Emergency Medical Dispatch) as required with the current software used
- Coordinate police, fire, ambulance, and other emergency requests and provide all information received from the caller as quickly as possible to all emergency responders
- Transmit and receive messages between police, fire, ambulance, EMA, and other county agencies; monitor dispatched units and, when necessary, serve as a liaison with the caller and record results into computer-aided dispatch (CAD) system
- Access CLEAN/NCIC systems to obtain and verify information from government databases through the CAD system and/or SCOPE
- Attend continuing in-service training and education
- Confer with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies
- Perform other duties as deemed necessary by the shift supervisor
Requirements
- Demonstrate attention to detail
- Identify and resolve problems in a timely manner; gather and analyze information skillfully
- Manage difficult or emotional caller situations; respond promptly to callers' needs; respond to requests for service and assistance
- Maintain confidentiality; listen to others without interrupting; keep emotions under control
- Speak clearly and persuasively in positive or negative situations; respond well to questions
- Write clearly and informatively; be able to read and interpret written information
- Communicate changes effectively
- Accept feedback from others
- Treat people with respect and with integrity and ethically
- Follow policies and procedures and complete administrative tasks correctly and on time
- React well under pressure; accept responsibility for own actions
- Demonstrate accuracy and thoroughness
- Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly
- Be able to deal with frequent changes, delays, or unexpected events
- Be consistently at work and on time
- Volunteer readily; seek increased responsibilities
- Generate suggestions for improving work
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of an organization
- Ability to add and subtract 2-digit numbers and to multiply and divide with 10s and 100s; ability to perform these operations in units of weight, measurement, volume, and distance
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several variables in standardized situations
- Knowledge of Microsoft Office spreadsheet software and Microsoft Office word processing software
- Ability to type 25 wpm
- Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
- Occasionally required to stand
- Occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision and color vision
- High school diploma or general education degree (GED)
- Must be 18 years of age or older
- APCO basic telecommunicator certification
- PEMA Call taker, Police, Fire, EMS and EMA dispatching
- CPR certification
- PowerPhone (EMD) certification
- CLEAN/NCIC Scope certification
- JNET certification
- NIMS certification
Benefits
- Full benefits package including health insurance, prescription, vision, dental, vacation, holiday, sick, personal time, and retirement
Important Details
About the Company
The County of Northumberland offers a full benefits package to employees.
