Responding to emergency and non-emergency calls is the core of this role, updating information to improve response services, and dispatching police, fire, ambulance, EMA, and other agencies. The position requires evaluating and determining emergency responses and obtaining information from callers.
Responsibilities
Respond to emergency and non-emergency 911 calls; evaluate and determine emergency response; obtain information from caller and input information into computer-aided dispatch (CAD) to assist emergency personnel; access Help maps, run cards, box alerts and other resources to determine the location of the nearest help
Enter, update, and retrieve information from a wide variety of computer systems in a timely manner
Provide EMD (Emergency Medical Dispatch) as required with the current software used
Coordinate police, fire, ambulance, and other emergency requests and provide all information received from the caller as quickly as possible to all emergency responders
Transmit and receive messages between police, fire, ambulance, EMA, and other county agencies; monitor dispatched units and, when necessary, serve as a liaison with the caller and record results into computer-aided dispatch (CAD) system
Access CLEAN/NCIC systems to obtain and verify information from government databases through the CAD system and/or SCOPE
Attend continuing in-service training and education
Confer with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies
Perform other duties as deemed necessary by the shift supervisor
Requirements
Demonstrate attention to detail
Identify and resolve problems in a timely manner; gather and analyze information skillfully
Manage difficult or emotional caller situations; respond promptly to callers' needs; respond to requests for service and assistance
Maintain confidentiality; listen to others without interrupting; keep emotions under control
Speak clearly and persuasively in positive or negative situations; respond well to questions
Write clearly and informatively; be able to read and interpret written information
Communicate changes effectively
Accept feedback from others
Treat people with respect and with integrity and ethically
Follow policies and procedures and complete administrative tasks correctly and on time
React well under pressure; accept responsibility for own actions
Demonstrate accuracy and thoroughness
Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Be able to deal with frequent changes, delays, or unexpected events
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to add and subtract 2-digit numbers and to multiply and divide with 10s and 100s; ability to perform these operations in units of weight, measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several variables in standardized situations
Knowledge of Microsoft Office spreadsheet software and Microsoft Office word processing software
Ability to type 25 wpm
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
Occasionally required to stand
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision and color vision
High school diploma or general education degree (GED)
Must be 18 years of age or older
APCO basic telecommunicator certification
PEMA Call taker, Police, Fire, EMS and EMA dispatching
CPR certification
PowerPhone (EMD) certification
CLEAN/NCIC Scope certification
JNET certification
NIMS certification
Benefits
Full benefits package including health insurance, prescription, vision, dental, vacation, holiday, sick, personal time, and retirement
Important Details
Contract: full time
About the Company
The County of Northumberland offers a full benefits package to employees.
