This highly responsible telecommunication position processes citizen requests for emergency and non-emergency responses for the Panama City Police Department and the after-hours Panama City Utilities Department. The role requires an alert, dependable person to function effectively in a high-stress environment and during emergency situations, and is essential for emergency duties and actions before, during, and after adverse events.
Responsibilities
Process emergency and non-emergency requests for police and after-hours utility personnel
Operate computer systems to process requests for information, analyze responses, and relay to responders in a timely manner
Maintain status of all assigned personnel as to location, availability, and equipment
Coordinate the movement and assignment of personnel and equipment to effectively and timely provide city services to citizens
Operate communications equipment, including radios, telephones, data recording devices, TTY devices for the hearing impaired, and computers
Use logic and sound judgment to quickly assess the type of service required by citizens and officers in the field
Interpret codes, ordinances, policies, procedures, and geographical boundaries
Coordinate services by utilizing multiple information sources, including NCIC/FCIC, Computer-Aided Dispatch, Records Management Systems, computer databases, and directories
Perform data entry into CAD systems, logbooks, and records management systems
Work any shift necessary, including 12-hour and rotating shifts, and be subject to recalls for emergencies
Requirements
Strong desire to assist others to achieve their needs in a positive and servant-focused manner
Knowledge of geography, streets, landmarks, and jurisdictions within the service area
Exceptional skills in actively listening and extracting essential information quickly and accurately under pressure
Strong ability to remain calm, focused, and professional during emergencies, crises, or emotionally charged interactions
Knowledge of emergency communication procedures, including call-taking, dispatching, and radio communication protocols
Ability to work rotating shifts, including nights, weekends, and holidays, as required in 24/7 operations
Skilled in typing accurately at a rapid pace to document calls and relay information
Knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
Ability to learn proprietary and third-party software independently
Develop and maintain effective working relationships with City team members, elected officials, various agencies, and the general public
Highly skilled in clear, concise, and professional verbal communication, even in high-stress situations
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ability to adapt to evolving technology, systems, and procedures in emergency communications
Ability to exercise independent judgment while following processes and procedures as determined
Ability to multitask and maintain a strong level of organization with evolving and changing priorities
Ability to maintain confidential and sensitive information with a strong understanding of the impact of the accuracy of information on the team
Ability to exercise resourcefulness in solving problems in accordance with established policies and practices
Graduation from high school or possession of an acceptable equivalency diploma
Current or prior certification as a Telecommunicator issued by the State of Florida
Ability to type 25 CWPM
Ability to learn and operate radios, Windows-based computer programs, DAVID, EAGENT, RMS, and computer-aided dispatch
Ability to communicate effectively and tactfully with persons of all levels of society
Ability to complete all state requirements for certification as a Telecommunicator
Important Details
Physical demands: Occasionally lift/carry 15-25 lbs., push/pull 26-40 lbs., climb, crawl, drive. Frequently lift/carry 15 lbs. or less, push/pull 25 lbs. or less, twist/turn, reach above shoulder, reach outward, stand, walk. Constantly requires acceptable eyesight (with or without correction), acceptable hearing (with or without a hearing aid), sitting, handling/fine motor skills, and typing/keyboarding.
Work environment: Indoor working environment, potentially during extreme weather conditions. Computer and telecommunications environment with constant viewing of monitors and television screens.
Risk/Safety Conditions: Minimal degree of risk with occupational stress and tension as a constant part of the job.
About the Company
The City of Panama City operates its police department and utilities department, providing emergency and non-emergency response services to its citizens.
