This 911 Telecommunicator position involves protective services and frequent exposure to high-stress situations. The role coordinates incoming 911 communications and other activities to support public safety personnel, providing backup operation for detention facility security controls. It requires a significant degree of independent judgment and decision-making under the limited supervision of the 911 Communications Supervisor.
Responsibilities
Receive emergency and non-emergency 911 calls and texts
Perform multiple tasks simultaneously within critical time constraints and under pressure of emergency conditions
Respond to requests for service requiring law enforcement, medical, fire, and/or rescue services per established policies
Gather and evaluate relevant information from all available sources to establish priorities as outlined in the standard operating procedure manual
Provide public service information including weather/road conditions and make referrals to mental health resources and other public/governmental agencies as appropriate
Dispatch appropriate personnel from fire, law enforcement, and ambulance services
Monitor and operate multiple ARMER radio talk groups and conventional radio channels
Receive and process officer requests for various services and update responding units regarding status, location, and pertinent information throughout the duration of an incident
Use various systems to page emergency responders and conduct pager tests
Communicate with emergency responders and query driver's licenses, license plates, and related searches
Operate multiple computerized mapping systems
Assist responding units with directions to scenes and monitor the location of emergency response vehicles from law enforcement, fire departments and ambulance services
Operate computer aided dispatch and records management system
Create and enter necessary information into the dispatch system and keep a log of radio traffic/telephone traffic
Enter and remove arrest warrants and look up previous incidents
Enter, modify, cancel, and query missing persons and stolen property through local, state, and national computer systems
Query and interpret criminal histories
Enter, modify, cancel, and query various alerts including attempts to locate and Keep Our Police Safe (KOPS) alerts
Operate and activate the community notification system and the Integrated Public Alert & Warning System (IPAWS) for emergency and non-emergency situations
Send alerts to the public when in imminent danger or during emergencies that may affect the public's health, safety, or welfare
Operate the Mobile Data Computer
Assist with troubleshooting computer system problems
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Operate internal and external security systems and alarms
Monitor various camera systems and monitor emergency man-down system
Control door locks, gates, garage doors and monitor duress alarms throughout the Justice Center and other County buildings
Provide caller with instructions for Cardiopulmonary Resuscitation (CPR) over the phone when needed
Promote a diverse, culturally competent, and respectful workplace
Interact positively with internal and external customers
Communicate and interact effectively and respectfully with employees, supervisors, individuals from other organizations, and customers
Perform the physical and mental demands of the position
Attend work during regularly scheduled hours
Provide credible testimony in court
Attend and testify in criminal and civil court proceedings
Represent the interests of the county, state, and federal government
Make a verbal account for observations, actions, and findings while performing official duties
Train and mentor new staff as requested
Participate in professional staff development
Participate in training and education opportunities to maintain and improve proficiency
Attend and participate in professional organizations
Associate with employees and departments from other counties and states for collaboration
Perform other related functions as apparent or assigned
Requirements
High school diploma or equivalent
Thorough knowledge of the policy and procedure manual, NCIC and CJIS manual, state statutes and criminal codes
Thorough skill in incident crime reports, master name index record, criminal justice information system (CJIS) records, national crime information center (NCIC) records, burn permit records, warrant records, order for protection records
General skill with gun permit applications and predatory offender records and ARMER system
Thorough use of standard office equipment, ARMER MCC2500 radio console, Sentinel 911 call processing equipment, VHF paging system, XTS2500 portable radio and APX radios
General knowledge of LETG mobile system
Thorough knowledge of LETG CAD, RMS, Mapping systems; CJIS portals, Everbridge mass notification system, MyBCA, StatusBoard, statewide supervision and internal/external security system
Ability to listen and understand directives, write and speak in an understandable and accurate manner, communicate information professionally and precisely, act in a decisive manner and use good judgement, anticipate needs and evaluate alternatives while avoiding over-reaction, sensitive to other’s problems without direct involvement and exclude personal biases from performance, produce high quality and accurate work
Knowledge of surrounding and cooperating agency procedures and resources, continually evolving equipment used within the dispatch center and external sites to transmit data
Ability to pass background investigation and psychological screening
Ability to work rotating shifts, including weekends and holidays and mandatory overtime during critical incidents
Occasional exertion of over 100 pounds of force
Occasional standing, walking, using hands to finger, handle or feel, reaching with hands and arms, push or pull and lifting
Frequent sitting, speaking or hearing and repetitive motions
Rarely climb or balance, stoop, kneel, crouch or crawl, taste or smell
Visual acuity requires close and distance vision, ability to adjust focus, depth perception, color perception and peripheral vision
Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly
Hearing is required to recognize information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
Work requires preparing and analyzing written or computer data, observing general surroundings and activities
Work occasionally requires exposure to fumes or airborne particles, exposure to the risk of electrical shock and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment
Occasional high stress situation
Work is generally in a moderately noisy location (e.g. business office, light traffic)
CPR/first aid, first responder and defibrillator certification
Successfully pass a psychological evaluation and background check
Possess a valid driver’s license and be able to drive in the State of Minnesota
Comply with all federal and state laws and organizational and departmental policies and regulations
Submit to fingerprinting and a check of those fingerprints through the FBI and Minnesota BCA
Be able to type proficiently
Obtain and maintain Telephone Cardiopulmonary Resuscitation (T-CPR) training/certification
Required mandated training will be provided and certifications must be maintained and completed on an ongoing, scheduled basis
Nice to have:
Associate's/technical degree in criminal justice, law enforcement, or related field, or equivalent combination of education and experience
Benefits
Health insurance
Life insurance
Retirement plan
Vacation/sick/holiday pay
Many other voluntary benefits
Important Details
Application deadline: Reviewing applications November 4 2026
About the Company
Le Sueur County Sheriff's Office performs protective services.