About This Role
This 911 Emergency Dispatcher role with the Police Department involves answering emergency and non-emergency calls, taking information from callers, and entering it into a Computer Aided Dispatch (CAD) database. The dispatcher provides assistance and information to law enforcement, fire, emergency medical services, animal control agencies, and the general public. The ideal candidate will have strong communication and multitasking skills, the ability to remain calm under pressure, and experience in emergency response, public safety communications, or customer service in a fast-paced environment.
Responsibilities
- Answer emergency and non-emergency calls for police, fire, personal assistance, and emergency medical assistance; determine appropriate call classification and priority
- Interview and pacify callers and gather details; prioritize calls for service and determine appropriate personnel to respond; dispatch emergency responders; relay pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner; monitor radio channels and provide immediate information and assistance
- Follow multiple departmental policies and procedures to provide assistance and information to law enforcement officers, emergency services personnel, and the general public; notify other state, Federal, and regional agencies as directed
- Provide detailed call information to responding personnel; maintain status and awareness of all public safety unit locations; monitor message traffic, and relay information to assure that responders' safety is top priority
- Enter call information into Computer Aided Dispatch (CAD) incident logs; track a variety of law enforcement, fire, medical, animal control, and public safety agency resources, personnel, incidents, and trends
- Notify key personnel on critical incidents; contact other law enforcement and public safety agencies for additional information and resources as needed, and relay information regarding dispatch incidents
- Search state and national databases at Officer's request
- Gather information on non-emergency calls and respond appropriately; provide information, instructions, and assistance to the public within scope of authority and training
- Utilize multiple computer systems simultaneously including computer aided dispatch, telephones, and radios
- Monitor security cameras and alarm systems and respond as needed
- Support the relationship between the City and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; promote the City goals and priorities, vision, values, and the “Yuma Way”, and comply with all City policies and procedures
- Maintain absolute confidentiality of work-related issues and City information; perform other duties as required or assigned
Requirements
