This role involves supporting lab and production testing, deployment, and upgrade activities for Cisco Enhanced Packet Core products, alongside ongoing network optimization and post-launch support. It suits a network engineer with expertise in 5G wireless and Cradlepoint, providing software and technical advisory for architectural and network changes.
Responsibilities
Provide software and technical advisory support for incremental changes to architecture, network, and applicable Cisco devices, including customer lab environments
Participate in consulting meetings with the customer to understand solution-oriented testing goals and requirements
Execute network testing in the customer's lab environment and report findings, including: reviewing testing goals and business objectives, developing or refining test plans, executing tests, and documenting results in test reports
Design and implement lab equipment upgrades and new features
Provide design and workshop consulting services to the customer
Develop migration guides for lab-to-production activity
Provide migration/implementation support for Production First Office Application (FOA) nights of activity
Offer knowledge of the network to Cisco's TAC or HTTS teams to help expedite restoration of service during escalations
Consult with customer networking staff to understand network design requirements, focusing on resiliency, self-recovery, scalability, and the ability to handle increased traffic demands and QoS
Provide current and incremental network design and architecture consultation
Provide ongoing information on design-related Cisco security alerts that may impact key network products
Evaluate the potential impact of proposed scheduled network changes, review implementation procedures, and assist in resolving hardware/configuration problems during major deployments into a live network
Conduct or participate in knowledge transfer sessions, providing the customer with informal training on their deployed Cisco infrastructure
Schedule and support scheduled network changes to minimize risk of error, including evaluating change impact, reviewing implementation procedures, and providing remote support during major production network activities
Provide support for Quarterly Business Review (QBR) reporting when required, including reporting on activities/outcomes, risk assessments, and 90-day planning
Actively participate in weekly conference calls between the customer and Cisco
Participate in monthly service review meetings to confirm fulfillment of services and required document deliverables, including SLA achievement
Requirements
7+ years of experience
Hands-on experience with Cisco Enhanced Packet Core products and 5G call flow troubleshooting
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Tailored applications submitted
Ability to develop, execute, and refine network test plans, and document results in formal test reports
Experience designing and implementing lab equipment upgrades and new feature rollouts
Ability to build migration guides and support lab-to-production migration activity, including Production First Office Application (FOA) nights
Working knowledge of network design principles resiliency, self-recovery, scalability, and Quality of Service (QoS) to support design and architecture consultation
Familiarity with reviewing and applying Cisco security alerts/advisories to network products
Experience evaluating and reviewing implementation procedures for scheduled network changes, including risk/impact assessment
Ability to troubleshoot and support production network hardware and configuration issues during live deployments
Working knowledge of TAC/HTTS escalation processes
Strong communication and presentation skills for conducting knowledge transfer and informal training sessions with customer staff
Ability to produce clear, professional documentation (test reports, migration guides, QBR reporting, service review materials)
Comfortable participating in recurring customer-facing meetings (weekly conference calls, monthly service reviews) and articulating technical status to non-technical stakeholders
Important Details
Work timing: 9:00am to 5:00pm IST
About the Company
This role involves working with Cisco Enhanced Packet Core Managed Services.
