1rst shift part-time Sunday and Monday 7am-3pm
Hampton by Hilton
About the role
1rst shift Guest Service Associate - parttime
Job Overview
Come work at the Hampton Inn & Suites Knoxville I75 North, a leading hotel in our metro area. We are looking to hire an experienced 1rst shift Guest Service Associate to help us keep growing. If you're hard-working and dedicated, Hampton Inn & Suites is an ideal place to get ahead. Apply today!
Responsibilities for Guest Service Associate
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
- Shift Handover: Arrive early, review the night shift logbook, and read important remarks or unresolved guest issues.
- Cash Reconciliation: Count and verify the cash drawer float against the prior shift's closing balance.
- System Checks: Turn on computers and log into the Property Management System (PMS), payment terminals, key encoders, and phone lines.
- Area Upkeep: Wipe down counters, tidy the lobby, restock desk supplies (pens, key cards, registration forms), and check lobby lighting and music
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Qualifications for Guest Service Associate
Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
- Strong eye for details
Good problem-solving skills
- Ability to multitask
Solid customer service skills
- Strong written and verbal communication skills
Exceptional customer service skills
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
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