Refund requests are reviewed case by case. If a charge appears incorrect, contact help@jobassist.com within 30 days. The full policy is in “Refunds” in our Terms & Conditions.
Once a refund is approved:
- It goes back to your original payment method - card-network and security rules require this, to protect against fraud.
- It usually arrives within 5-10 business days, depending on your bank.
Two factors that can affect timing:
- Expired or blocked card: your bank still receives the refund and credits it to your account.
- Currency conversion: exchange rates and any conversion fees are set by your bank, so the refunded amount may differ slightly from the original charge.
If the refund has not arrived after 10 business days, contact your bank with the transaction details, or contact us and we will confirm it was issued from our side.