JobAssist doesn't use passwords. You log in with a login link sent to your email, or with Google or Microsoft.
- Click Log in and enter the email on your JobAssist account.
- Open the email "JobAssist Login Confirmation" and click Log In to My Account.
The link expires after 5 minutes. If it has expired, request a new one from the login page.
Click Log in, then Sign in with Google or Sign in with Microsoft. Use the same account you signed up with.
The Cancellation Portal uses a 6-digit code instead of a link. It arrives in an email titled "Your cancellation portal login code".
- The code is valid for 10 minutes, and your last 3 codes all work.
- Didn't get it? Check spam, promotions and junk, then use Resend code on the same screen.
- The email also has an Access Cancellation Portal button if you'd rather not type the code.
The email you entered isn't the one on your JobAssist account. Usually one of these:
- A different email at sign-up, or a typo, extra space or spelling mistake.
- Your payment email. PayPal, Apple Pay and Google Pay can use a different address from the one you created the account with. Your welcome email was sent to the account email.
- Google or Microsoft sign-up. Use the email address of that account, or sign in with Google or Microsoft.
- Two accounts. If you signed up twice, each has its own subscription. Log in to each to manage it.
- Already cancelled. Check your inbox for an email titled "Your subscription has been cancelled".
Wait a minute, then try again.
Email help@jobassist.com with every address you may have used, the last 4 digits of the card you paid with, and the date and amount of a recent charge. We'll find your account. If you want to cancel, say so and we'll process it and confirm by email within 1–2 business days.