I think I was charged after cancelling. What should I do?

In many cases the order of events is the other way round: the renewal processed first, and the cancellation came after. Here's how to check.

1. Look for your cancellation confirmation email

Every successful cancellation ends with a confirmation email titled "Your subscription has been cancelled". Search your inbox, spam, junk and promotions, and check any other address you may have used.

No email means the cancellation didn't complete. Cancel now in the Cancellation Portal or in Settings → Account to stop future charges, then write to us about the past one.

2. Compare the dates

• If the charge is dated before your cancellation, the renewal had already processed when you cancelled. Cancelling stops future renewals, not one already in motion.
• If the charge is dated after your cancellation, email us and we'll look into it.

3. Check whether money was actually taken

Banks and wallets (including Apple Pay and PayPal) can notify you about a declined or pending payment as well as a completed one.

• Declined: nothing left your account.
• Pending: a temporary hold while a payment is processed. If the payment doesn't complete, your bank releases the hold. How long that takes depends on your bank, usually a few business days.
• Completed: a settled transaction on your statement.

4. Rule out a second account

If you registered with another email, you may have two accounts: one cancelled, one still active. Try logging in with any other address.

What to do next

Email help@jobassist.com with your account email, the payment email if different, the last 4 digits of the card, and the date and amount of the charge. Contact us before opening a bank dispute - most issues are resolved within hours. Fees for the current period are not refunded - see "Refunds" in our Terms & Conditions.