Xceed

About Xceed

Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with a capacity of more than 10,000 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in 10 different languages. Xceed currently has sites in Egypt, Morocco, Mauritius, UAE in addition to a new site in Saudi Arabia. Services include Inbound Services, Outbound Services, Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services, and Social Media Analysis Services. Awards include IAOP's Best Global Outsourcing 100™ from 2009-2013 and 2019-2023, IAOP's Impact Sourcing Champions Index from 2020-2023, Xceed Impact Sourcing Award 2020, Best Career and Skill Paths Award 2008, and Best Recruitment Program Award 2009. INSIGHTS Middle East Call Centre & CX Awards include President’s pick “Value Creation” Problem Solver 2019, President’s pick “Top 3” Problem Solver Award 2019, President's pick "People Development" problem solver 2021, and President's Pick - NPS Success Story Problem Solver 2022. Gulf sustainability awards include Gold winner – Best CSR initiative 2022, shortlisted – Best Response 2023, and Gold Winner – Best Government Sustainability Initiative 2024. ICXA – International Customer Experience Awards include shortlisted – Best ESG Framework 2024. IBXA (international Business Excellence Awards) include Gold winner – Best CSR initiative 2023 and Gold Winner - Best Diversity, Equity and Inclusion Program 2024. Global ESG Awards include Gold award for our initiatives in “Generating Employment & Promoting Descent Work Environment” 2023. Certificates include COPC release 7.0, ISO 22301:2012 Business Continuity Management, ISO 45001-2018, ISO 9001-2015, ISO 14001-2015, ISO/IEC 27001:2005 Information Security Management System, ISO 22301:2012 Business Continuity Management System, and ISO/IEC 27001:2013.