VGX Contact Center

About VGX Contact Center

VGX is a 100% Brazilian company with 13 years of operation and over 5,100 employees, established as a benchmark in Customer Experience, Debt Collection, In-Person Service, Loyalty, Contact Center, and Business Process solutions. With an annual revenue of R$ 250 million, VGX stands out for its financial stability, transparency, and reliability. Our financial statements are audited by consultancies accredited by the CVM, and we adhere to rigorous compliance, governance, and LGPD (Brazilian General Data Protection Law) processes, annually audited by global players like Accenture and Bernhoeft, achieving 100% compliance. Our operations are characterized by complex and variable processes, custom-designed for major national and international clients. We offer a comprehensive portfolio that includes: Multichannel B2B and B2C service (Customer Service, loyalty, telesales, debt collection, and back office). Intelligent virtual agents and AI solutions integrated with human processes, ensuring efficiency, scalability, and a differentiated experience. Robust recruitment, training, and development programs through UniVGX, our corporate university. Quality, audit, and compliance structure focused on security, agility, and measurable results. VGX's purpose is to anticipate needs, optimize processes, and elevate the customer experience of our clients. Our success stories demonstrate our ability to deliver increased retention, cost reduction, performance gains, and customer loyalty.