USU Solutions International

About USU Solutions International

USU is the leading provider of software and services for IT & Customer Service Management. With our solutions, over 1,200 USU customers worldwide respond to the changing needs of customers and employees in a digitized world of work. We enable smarter services, simpler workflows, better collaboration – and thus the success of our customers in demanding and dynamic markets. In addition to USU GmbH, founded in 1977, the subsidiaries USU Solutions Inc., USU SAS, and USU GK also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange. USU Business Areas: IT & Enterprise Service Management USU offers a comprehensive, ITIL®-compliant portfolio of solutions for strategic and operational service management. Customers use this to digitize and automate processes. Software Asset Management (SAM) Numerous customers use our SAM solution portfolio to optimize their software usage, assess risks, and achieve savings in the millions. We offer tailor-made services and manage the software licenses of all major manufacturers – in the data center and in the cloud. Knowledge Management As experts in Customer First solutions, we support service organizations worldwide with intelligent chatbots, voice bots, established self-service systems, and our active knowledge base. You receive the knowledge needed individually – for all functions and communication channels, efficient service KPIs, and maximum customer satisfaction. IT Monitoring We support organizations in holistically and automatically monitoring their complex hybrid IT infrastructures. Customers use this to ensure maximum IT availability and smooth IT operations. Digital Consulting As a full-service provider, we advise and support companies in their digital transformation. Together, we conceptualize, develop, and operate tailor-made IT solutions for our customers.