Smart NX

About Smart NX

Smart NX is a consultancy, technology, and execution firm that helps companies transform complex customer relationship operations into smarter, more integrated, and efficient journeys. We work with companies that need to scale, improve customer experience, and increase the performance of their operations. To achieve this, we connect strategy, data, channels, automations, and people in solutions built according to each reality. Our work begins before technology. We analyze the scenario, identify opportunities, and design the most appropriate strategy for each challenge. From there, we implement, integrate, and monitor the operation's evolution, with governance and continuous improvement. We go far beyond just providing tools; we assume a consultative role throughout the journey: from diagnosis to execution, from implementation to performance. Achieving expressive results in the operations we act in, we reached 35% efficiency in credit recovery, over 1 million cards transacted, and over 80% retention with AI in journeys, in addition to multiple nationally and internationally awarded cases. Smart NX. Consultative technology for companies that need to transform relationships into results.