PAQATO

About PAQATO

PAQATO is an intelligent solution for customer communication and shipping analysis. With the services of the logistics expert, shipping companies maintain control over the entire customer journey until the goods are fully delivered. By monitoring all shipments in real-time, retailers can proactively inform their customers and offer immediate solutions should there be a delay in delivery. In this way, shipping companies offer their customers a unique, well-rounded shopping experience. Communication surrounding the entire purchase takes place exclusively through the retailer's channels and with the retailer's tone. This demonstrably leads to strengthening the retailer's brand, to stronger customer loyalty through up to 60 percent more consumer touch points, and to higher customer satisfaction. Furthermore, proactive communication with customers reduces the workload in customer service. Retailers can thus save costs and increase customer satisfaction at the same time.