Octadesk

About Octadesk

Octadesk is not just a customer service tool. We are a strategic customer relationship hub, part of the LWSA ecosystem, designed to sustain growth, operational efficiency, and continuous evolution over time. A SaaS company that centralizes all communication channels in one place, unifying WhatsApp, social media, website chat, and other contact points throughout the customer journey, the Octadesk platform integrates omnichannel service, chatbots for sales and after-sales, artificial intelligence agents, automations, helpdesk, and performance dashboards, from the first contact to retention. Founded in 2015 and incorporated into the LWSA group in 2021, it is the only 100% national platform in our segment, recognized as a reference in artificial intelligence applied to customer relationships. We serve marketing, sales, and after-sales teams with solutions that offer autonomy, predictability, and scale. We stand alongside businesses that need to scale without losing control, proximity, and quality, connecting technology, people, and data to transform conversations into real results. With over 10 years of operation in the Brazilian market, we support companies in selling more, serving better, and operating more efficiently, combining technological innovation with a strong culture of proximity, trust, and customer success. Our highlights: Company of the LWSA group Official Meta Business Partner More than 2,500 companies served Recognized as one of the leading omnichannel platforms in Brazil, Octadesk continues to evolve to offer service with intelligence, performance, and a future vision.