McCarthy, Burgess & Wolff, Inc

About McCarthy, Burgess & Wolff, Inc

McCarthy, Burgess and Wolff (MB&W) is one of the largest collection agencies in the United States. We’ve created what we believe is a superior business model – combining advanced technological and analytic tools with quality employees, management, and ownership who genuinely care. We understand what motivates our employees – a dynamic and attractive work environment, loyalty, and unlimited earning potential. We offer an environment where the truly inspired (and highly skilled) individual can do extraordinary things. The end result is an exceptional workplace that gives our clients superior results.When joining the MB&W team, you’re not just accepting a job, but an opportunity to achieve your career goals. We offer state-of-the-art technology, world class training, and competitive benefits. Our average employee tenure is in excess of 5 years, which is a testament to the opportunity MB&W team members are provided to earn financial stability and advance their careers.What Makes MB&W Unique?Custom built recovery programsRecovery programs segmented by IndustryRecovery programs segmented by ClientSOC II Type II CertifiedISO 27001 CertifiedDisaster Recovery Plan100% Call RecordingVoice Analytics Technology (Key Words, Key Phraseology, Voice Inflection)Individual Portfolio Trending AnalysisDual methodology combining customer service and portfolio liquidationCustomer Service oriented recovery programsCustom built outsourcing (1st Party) solutionsReal-Time reporting and access to recovery systemInnovative technological solutions and capabilitiesExpertise, Compliance, ReputationAll pre-hires undergo comprehensive industrial psychological testing to determine each staff member’s fit within our organization. Once on board, each employee receives intense business unit and portfolio-specific training from our dedicated trainer, and ongoing remote monitoring by our audit department to ensure quality excellence.