Mark's Cleaning Service

About Mark's Cleaning Service

In 1982, Mark started his career as a Carpet Cleaner for a local Medina company. The owner of the company taught Mark a great deal about the janitorial business and eventually offered to sell him an old Chevy truck with a carpet cleaning unit in 1984. Unable to afford office space, Mark based his new company out of this old Chevy. In the early years, Mark single-handedly cleaned a number of office buildings between carpet jobs. In addition to cleaning and operating his new business, Mark began to advertise in the local newspaper and pass out flyers whenever he could. By 1986, the company was quite busy cleaning day care centers in Akron, as well as factories in Medina's industrial district. Seeing the success of his service, Mark decided it was time to expand. He formed a partnership and created a new Floor Care division to meet the demand of new clients. Mark and his partner learned a lot about the building service industry, but they ultimately decided to part ways after five years. After splitting the business, Mark began to wear every hat. His wife Bonnie helped manage the company finances as he learned to sell janitorial contracts. From 1991 to 1996, Mark's Cleaning Service focused on hiring an abundant, professional cleaning staff as the company saw exponential growth in clientele as well as profit. Mark sought the help of an Operations Manager to oversee the staff while he ran the company. Mark and his Operations Manager completed the company's certification with IICRC in Carpet Cleaning, Water Damage Restoration, Carpet Spot Dying, and Upholstery Cleaning. By the mid-1990s, Mark's Cleaning Service became a member of Building Service Contractors Association International (BSCAI), rented a 3,000 square-foot building, added three carpet cleaning trucks, and purchased a large inventory of water damage equipment. The company had grown to a staff of forty and was poised for even more growth. In April of 1998, Mark and Bonnie found a 5,000 square-foot building on South Elmwood Avenue two blocks from the Medina Square. They purchased the building and hired an office staff largely through the promotion of current employees that displayed hard work and ambition.