infinIT.cx GmbH

About infinIT.cx GmbH

The Customer Experience Powerhouse Experts in successful omnichannel customer service through Customer Experience (CX) with over 40 years of experience in consulting, implementation, and support of highly integrated technical solutions. We have a comprehensive network of solution and consulting partners. A selection of our software partners: GENESYS is a leading software provider for customer service and contact center solutions, used by more than 2,000 companies in 80 countries. Genesys' pure software solutions focus on customer experience and support over 100 million interactions every day. With its technology and over 20 years of experience in customer service projects, Genesys helps companies reduce the effort of communicating with customers on both sides. SPRINKLR is a leading provider of enterprise software for all customer-facing functions. With advanced AI, Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies provide a human experience to every customer at any time and across any modern channel. PARLOA enables companies to easily and quickly integrate its market-leading AI technology into their respective customer service. This allows Parloa to create unique customer experiences at all relevant customer service touchpoints and helps companies save a lot of time and money. COGNIGY leads the AI revolution in the contact center industry. With its award-winning technology, companies offer unique service experiences that are immediate, personalized, global, and available on any channel. SIMPLY DO IT @ infinit.cx for Omnichannel Customer Service with AI and CX