Full Potential BPO Inc.

About Full Potential BPO Inc.

Full Potential BPO Inc. offers your company the resources you need to make your marketing program succeed. We handle inbound and outbound calls just as effectively for our mid and small-sized clients as well as for our Fortune 500 clients. From one of the world’s best auction companies to a top software maker, serious businesses trust Full Potential. Started in 2015, Full Potential BPO Inc. is a small company that seeks to operate on higher margins instead of volume. We are interested in clients who are seeking to maintain a long-term relationship with a quality provider. So many outsourced call centers are merely cheap outsourcing vendors. At Full Potential, we pride ourselves on attracting quality clients and keeping them. In order to provide you with the best service possible, our agents in the Philippines are carefully screened and selected for their excellent English and customer service skills. Filipino culture has been heavily influenced by Western culture. 72% of the population speaks English as a second language. Nearly all our agents have a college-level education. Customer service and call center careers are highly sought out among the Filipino people. Some of the best sales representatives in the country can be found working in call centers. You will never worry about customers becoming frustrated during a poor quality conversation on our high quality communication lines. The new advancements in VOIP (Voice Over Internet Protocol) technology transmits at less than 200 ms, the same quality you would have on a traditional line phone. Voice quality is so clear you’ll swear our agents are in the next room. We also have an in-house PBX system for handling and routing calls in our inbound call center. With our advanced technology and unparalleled service, you will be able to monitor your program remotely just as well as you would if it were running in your own office. You will have access to advanced software, charts, graphs, and will be able to monitor conversations. So, you’ll have the ability to improve the quality of your team’s performance as the campaign progresses. We at Full Potential understand that you’re spending valuable marketing money on your service program. We’ll customize campaigns to meet your needs. You control the selection of agents, perform mock calls and approve their performance before your program goes live. We even offer accent training for our agents in order to make your program the most effective.