Family Express

About Family Express

Our Vision To be the finest small chain of convenience stores and fueling centers in the world. Our Mission We provide our customers with total satisfaction by offering competitively priced, high-quality products and services, in a clean, safe, and friendly environment. We serve our community through volunteerism and we are profitable in order to assure the future prosperity of our employees and our company. Our Story Family Express operates stores throughout Northwest and North Central Indiana. Our unique logistics model consolidates 30 traditional DSD weekly deliveries into a single daily delivery thereby achieving transportation efficiencies and unsurpassed freshness for perishables. Family Express is recognized in the market place by our passion for customer service. We have built our brand on the art of building relationships with our customers by utilizing our “living brand”. The living brand is our uniquely friendly employees. In addition, our upscale colonial architecture and enhanced landscaping plans welcome visitors from across Northwest Indiana. We pride ourselves on using cutting edge technology throughout our operation to ensure the best environment for our customers and associates. Consumer innovations like our F.E. Perks loyalty program which offers the ability to earn instant cents-off-per-gallon savings at the pump for purchases inside the store, keep us on the leading edge. In our endless pursuit to delight our customers, we have invested in training, which is based on the principles of cultural and simulation learning.