DM Consultoria

About DM Consultoria

With 21 years of experience in the IT and process management market, DM Consultoria provides solutions for Contact Centers serving the main BPO (Business Process Outsourcing) companies, Contact Centers, Customer Service (SAC), Shared Service Centers, and also provides services to the largest Shopping Center administrators in Brazil. Our main mission is to offer solutions based on technology and processes that generate more efficient control and optimize our clients' relationships, generating significant improvements in productivity and operational quality in a sustainable way. Throughout all these years of experience, our expertise has developed with our clients' business experiences. For example, we can cite our Call Center solution, which was constantly developed over 12 years and became the main customer service front-end in TIVIT's operations. The result is that more than 60 of the company's clients rely on over 23,000 Call Center agents (AES Eletropaulo, TAM, Editora Abril, Nissan, Wella, Natura, Embratel, Redecard, Light, Panamericano, Santander, among others).