dbm contact center

About dbm contact center

dbm Contact Center was founded in 1996 and has its own headquarters in Curitiba. We provide omnichannel and multichannel customer service and relationship solutions for companies of various sizes and segments, promoting the constant pursuit of quality and productivity. We are the Customer Service, Relationship Center, Sales, After-Sales, and Ombudsman for some of the largest and most renowned national and multinational organizations. Additionally, we offer the same excellent solutions for small and medium-sized businesses. We manage service and contacts via phone, email, chat, WhatsApp, social media, and other channels. With versatile and flexible projects, annually recognized with outstanding market awards, we have a team of highly prepared operational managers, human resources, administrative staff, and intelligence experts for the customer service market. We operate using our headquarters' structure or in the In Company format, where companies benefit from our expertise within their own structure. We also provide physical and technological infrastructure rental for companies wishing to maintain their own customer service team, enjoying a modern, pleasant, ergonomic, and technological environment.