Contactel Teleservicios

About Contactel Teleservicios

With 20 years of experience in providing Customer/Citizen Service, Contactel has managed to position itself in the Canary Islands as the benchmark business group in the Contact Center and Information and Communication Technologies (ICT) sector. We currently have a wide portfolio of products and services aimed at improving multichannel Contact Center management processes (inbound, outbound, blended, and backoffice). Furthermore, our extensive experience has allowed us to take on the challenge of developing our own range of applications based on CTI (Computer Telephony Integration) technology for Contact Centers, on the Asterisk PBX platform and using free software. In 2007 we presented our first CTI solution called CTPhone Call Center Solutions 1.0, which evolved from 2010 to CTPhone Contact Center Solutions 2.0. Another of the great applications developed by Contactel's human team is called Sophi@, specifically designed for document management and already in service for many public companies and corporations in the Canary Islands. Sophi@, now in its third version, generates, indexes, channels, distributes, and preserves information simply and efficiently. The Generic Appointment program has also evolved to its second version, a novel and versatile tool for managing the schedules of any public or private service. ARCADIA, the most recent application conceived by Contactel's development team, is another powerful software designed for the integrated management of security and emergencies. This evolution has allowed Contactel to be present in the main scenarios where Contact Center activity is deployed, from regional administration, island administration, local administration, public companies, and large corporations, as well as in specialized sectors such as finance, transport, leisure, etc.